Shipping Policy

Thank you for choosing Ningjin Muyang Plastic Technology Co., Ltd. (hereinafter referred to as “we” or “the Company”). We are committed to providing safe, efficient, and transparent logistics and shipping services to customers worldwide. This Policy details order processing, domestic and international shipping methods, cost standards, customs and tax rules, and liability division for your reference.

1. Order Processing Time

Regular Orders: All orders will be processed within 1–3 business days after payment confirmation, including stock preparation, product quality inspection, and packaging. Special packaging requirements can be discussed in advance.

Holiday Adjustments: Order processing and shipping will be delayed during Chinese statutory holidays (e.g., Spring Festival, National Day) and major international holidays (e.g., Christmas, New Year’s Day). Specific holiday schedules will be announced on the official website 15 days in advance.

Special Orders: For orders with insufficient stock, bulk orders (single purchase quantity ≥ 50 units), or customized products (e.g., plastic accessories with exclusive logos), processing time may be extended to 5–7 business days. We will promptly notify you of the delay reason and estimated shipping time via your reserved phone number or email.

2. Shipping Methods & Estimated Delivery Time

Based on order scale, destination (domestic/international), and your timeliness needs, we offer the following shipping methods for you to choose from when placing an order:

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Shipping Type	Specific Method	Applicable Scenarios	Coverage	Estimated Delivery Time (Reference)
Domestic	Domestic Courier (SF Express, ZTO Express, etc.)	Small orders (≤ 20 units), daily procurement needs	All regions of China (including Hong Kong, Macau, Taiwan)	North China: 1–3 days; East/Central/South China: 2–4 days; Southwest/Northwest China: 3–5 days
Domestic	Dedicated Line Logistics (Aneng Logistics, Debon Logistics, etc.)	Medium-to-large orders (20–50 units), inter-provincial shipping	Major cities and surrounding areas in China	North China: 2–4 days; East/Central/South China: 3–5 days; Southwest/Northwest China: 4–6 days
Domestic	Full-Truckload Shipping	Bulk cargo (≥ 50 units or single shipment weight ≥ 100kg)	All regions of China	2–7 days (depending on distance)
International	International Express (DHL, FedEx)	Small samples, urgent orders (≤ 10 units), high-value goods	Major countries/regions worldwide (e.g., Europe, America, Japan, South Korea)	North America/Europe: 3–5 days; Asia: 2–4 days; Australia: 4–6 days
International	Air Freight (Cooperative Freight Forwarders)	Medium-to-large orders (10–50 units), need for fast delivery	Regions covered by major airports worldwide	North America/Europe: 5–8 days; Asia: 3–6 days; Australia: 6–9 days
International	Sea Freight (Container/LCL)	Bulk cargo (≥ 50 units or single shipment weight ≥ 500kg), low timeliness requirements	Regions covered by major ports worldwide	North America: 25–35 days; Europe: 30–40 days; Southeast Asia: 15–20 days

Important Notes:

International shipping time does not include customs clearance time at the destination country, which usually takes 1–5 business days (depending on the efficiency of the destination country’s customs).

In case of shipping delays caused by uncontrollable factors such as traffic control at the destination, severe weather (e.g., typhoons, blizzards), temporary adjustment of logistics stations, or changes in international logistics routes, we will assist in tracking the logistics progress but shall not bear additional liabilities arising from the above external factors.

3. Shipping Costs

Basis for Cost Calculation: Shipping costs are comprehensively calculated based on the actual weight (or volumetric weight, whichever is greater) of the order goods, package dimensions, selected shipping method, destination (domestic/international), and fuel surcharges (applicable to international shipping).

Cost Transparency: After you select the shipping method when placing an order, the system will automatically generate the exact shipping cost. Detailed cost breakdowns (e.g., base freight, surcharges, insurance fees) will be clearly displayed on the “Checkout Page” for your confirmation before payment.

Preferential Policies:

Domestic Customers: For bulk orders (single purchase amount ≥ RMB 5,000) or long-term cooperative customers (≥ 5 orders within 3 consecutive months), tiered shipping discounts (up to 30% off) can be applied for.

International Customers: For single orders with an amount ≥ USD 2,000 or annual purchase volume ≥ USD 10,000, discounts of up to 20% off on international express/air freight and 25% off on sea freight are available. Specific terms can be negotiated with customer service.

Free Shipping Activities: Free courier shipping is offered for domestic orders (excluding remote areas) with an amount ≥ RMB 2,000; free base international express shipping (excluding customs clearance fees and taxes) is offered for international orders with an amount ≥ USD 5,000. Activity details will be marked on the order checkout page.

4. Shipment Confirmation & Tracking

Shipment Notification: After the order is shipped, we will immediately send an SMS notification to your reserved phone number (for domestic customers) and a “Shipment Confirmation Email” to your order email (for global customers). The email includes the carrier name, logistics tracking number, official tracking link, and documents required for customs clearance (for international orders).

Tracking Information Update:

Domestic Shipping: Logistics tracking information is usually updated within 24 hours after shipment.

International Shipping: Logistics tracking information is usually updated within 48 hours after the goods depart from the port (subject to data synchronization by the international logistics system).

Abnormal Handling: If tracking information cannot be queried beyond the above time, you can contact customer service with your order number, and we will assist in verifying the logistics status. If the tracking information shows “Abnormal” (e.g., “Customs Clearance Held”, “Address Unclear”, “Awaiting Pickup”), please promptly communicate with us or the local logistics agent for resolution.

5. Customs & Tax Instructions

Hong Kong, Macau, and Taiwan Regions (China):

For orders shipped to Hong Kong and Macau, a copy of the recipient’s ID card/business license (for customs clearance) is required. A small amount of customs duties or handling fees may be incurred, which shall be borne by the recipient.

For orders shipped to Taiwan Region, they must comply with cross-strait logistics regulations. Customs clearance documents (e.g., commercial invoice, packing list) will be provided by us, and the resulting import taxes shall be borne by the recipient.

International Orders:

The customs of the destination country may impose import duties, Value-Added Tax (VAT), consumption taxes, or other handling fees on the goods. Such fees shall be borne by the recipient, and we are not responsible for calculating, prepaying, or reimbursing them.

To facilitate smooth customs clearance, we will provide formal commercial invoices (marked with HS code, product name, quantity, unit price, total amount), packing lists, and product qualification certificates (if required) in accordance with the requirements of the destination country’s customs. You can consult the destination country’s customs or local logistics agent in advance to understand specific tax policies.

If goods are detained, returned, or destroyed by customs due to your failure to cooperate with customs clearance in a timely manner (e.g., failure to provide required documents, failure to pay relevant taxes), the related losses (e.g., round-trip shipping costs, cargo costs, customs fines) shall be borne by you. We can assist in providing supplementary documents for customs clearance but will not bear additional fees.

6. Shipping Risks & Liability Division

Cargo Protection: We will take targeted protective measures based on the characteristics of the goods (e.g., wrapping plastic products with shock-absorbing foam, attaching “Fragile” labels to vulnerable items, fixing bulk cargo with pallets) to reduce transportation damage.

Liability Boundaries:

We shall not be directly liable for damage or loss of goods caused by carrier errors (e.g., extrusion, collision, loss) during transportation, but we will assist you in filing a claim with the carrier (supporting documents such as abnormality certificates and photos retained by you are required).

For international shipping, if goods are damaged due to customs inspection at the destination country (not caused by our packaging issues), we shall not be liable but can assist you in communicating and verifying with the customs.

Claim Process:

Check the quantity and appearance of the goods on the spot upon receipt. If any issues are found, immediately ask the delivery staff to mark the abnormal situation (e.g., “Package Damaged”, “Inner Items Damaged”, “Missing Items”) on the “Delivery Receipt” and take photos of the abnormality certificate signed by the delivery staff.

Take clear photos or short videos of the damaged parts of the goods, the complete package, and the logistics waybill (the video shall include the full view of the goods and details of the problem).

For domestic orders, send the above materials and order number to the customer service email within 48 hours of receipt; for international orders, send them within 72 hours of receipt. We will assist you in submitting a claim application to the carrier and following up on the claim progress.

7. Force Majeure

We shall not be liable for shipping delays, additional costs, or cargo losses caused by force majeure events, including but not limited to earthquakes, floods, typhoons, volcanic eruptions, wars, terrorist attacks, government interim bans, international logistics route disruptions, and epidemic control measures. However, we will notify you of the relevant situation via the official website announcement, email, or SMS within 24 hours of the occurrence of the event and assist in taking remedial measures (e.g., changing the shipping route, delaying shipment, assisting in handling cargo insurance claims).

8. Contact Us

If you have any questions about this Shipping Policy (e.g., tracking logistics progress, consulting international shipping costs, providing feedback on shipping issues, applying for shipping discounts), please contact us through the following channels:

Company Name: Ningjin Muyang Plastic Technology Co., Ltd.

International Customer Service Email: support@mytrd.cn (Preferred contact method, applicable to global customers; responses are provided within 8:30–17:30 Beijing Time on working days)

International Customer Service Phone: +86 16622811020 (Supports Chinese and English communication; Working Hours: Monday to Friday, 8:30–17:30 Beijing Time)

Company Address: No. 369 Tianbao West Street, Ningjin County, Xingtai City, Hebei Province, China

International Logistics Cooperative Freight Forwarders: We can recommend local high-quality freight forwarders based on your destination (e.g., CH Robinson for North America, Kuehne + Nagel for Europe) to assist with customs clearance and last-mile delivery.

We will do our best to provide professional and efficient logistics support for global customers to ensure the smooth delivery of your orders.