1. Introduction
We take your privacy seriously. This Privacy Policy explains how Ningjin Muyang Plastic Technology Co., Ltd. (hereinafter referred to as “we” or “the Company”) collects, uses, stores, and protects your personal information when you use our website and services.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy. Please read it carefully before using our services.
2. Information We Collect
We may collect the following types of information when you use our services:
(1) Account Information
Including your name, email address, phone number, and region (e.g., province, city) provided during account registration, which is used to complete account creation and identity verification.
(2) Payment-Related Information
When placing orders, we may collect your billing address, payment method (e.g., type of bank card, name of payment platform), and limited payment data. Note: Sensitive payment information such as full bank card numbers and payment passwords is processed and encrypted directly by third-party payment service providers (e.g., WeChat Pay, Alipay), and we do not store such sensitive information.
(3) Shipping and Contact Details
Including the recipient’s name, detailed shipping address (e.g., province, city, district/county, street and house number), postal code, and recipient’s phone number provided by you, which is used to process order delivery and logistics tracking.
(4) Device and Access Data
Including the IP address of the device you use to access the website, browser type (e.g., Chrome, Safari), operating system version (e.g., Windows 10, iOS 16), access time, page browsing duration, and access source (e.g., via search engine, direct URL input). Such information is anonymized or desensitized and not directly linked to personal identity.
(5) Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to remember your login status, optimize page loading speed, analyze website traffic, and understand user behavior, thereby enhancing your user experience.
3. How We Use Your Information
We use the collected information for the following purposes:
- Verify user identity and manage your account (e.g., login verification, password reset);
- Process your orders (including order confirmation, logistics arrangement, and after-sales service);
- Respond to your inquiries, complaints, or technical support requests (e.g., answering questions via phone or email);
- Analyze website access data and user behavior to optimize website functions and service experience (e.g., adjusting page layout, improving loading speed);
- Send order-related notifications (e.g., shipment reminders, delivery notifications) or marketing messages (e.g., new product promotions, discount activities). You may opt out of marketing messages at any time;
- Comply with legal requirements (e.g., cooperating with market supervision authorities for investigations, fulfilling information retention obligations).
4. How We Share or Disclose Information
We will not sell or rent your personal information to third parties. Your information may only be shared under the following circumstances:
- With third parties necessary for order completion (e.g., providing the recipient’s name, address, and phone number to logistics service providers for order delivery; providing order amount and payment method to payment service providers for payment processing). Such third parties may only use the information within the scope of service and shall not use it for other purposes;
- Disclose necessary information in accordance with laws, regulations, judicial orders, or administrative requirements (e.g., court subpoenas, government supervision instructions);
- Disclose information within a reasonable scope to protect the security of the Company’s platform, the legitimate rights and interests of users, or public interests (e.g., addressing fraudulent activities, handling security vulnerabilities);
- Share information with designated third parties with your explicit consent (e.g., you authorize us to synchronize information to a platform specified by you).
5. Data Security and Storage
We adopt industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure, including but not limited to:
- Using SSL encryption technology (website address starting with “HTTPS”) to ensure security during data transmission;
- Deploying firewalls and intrusion detection systems to prevent network attacks and unauthorized access;
- Conducting regular security audits and data backups to ensure information can be recovered in case of accidents;
- Restricting internal access to information, allowing only authorized personnel in necessary positions to access personal information.
Your personal information will be stored on legal domestic servers operated by us or our partners. The storage period will be the reasonable time required to achieve the purpose of collection (e.g., order information will be retained for 3 years after the order is completed; account information will be deleted within 1 year after you cancel your account), unless otherwise required by laws and regulations.
6. Your Rights
You have the following rights regarding your personal information, which can be exercised through the channels specified in “11. Contact Us” of this Policy:
- Access and review: Query personal information (e.g., name, phone number, address) and order records in your account;
- Correction and update: Modify inaccurate information in your account (e.g., updating shipping address, changing contact phone number);
- Deletion and account cancellation: Request deletion of specific information (e.g., historical order addresses) or cancellation of your account (after account cancellation, relevant information will be retained or deleted in accordance with regulations);
- Opt-out and withdrawal of consent: Refuse to receive marketing messages (e.g., clicking the “unsubscribe” button in emails) or withdraw previously granted authorization for information use (e.g., no longer allowing the use of cookies);
- Data copying: Request a copy of your personal information (e.g., exporting order records in your account).
After receiving your request, we will verify your identity and respond within 7 business days.
7. Use of Cookies
Cookies are small text files stored on your device. We use cookies for the following specific purposes:
- Necessary cookies: Used to maintain basic website functions (e.g., login status, shopping cart data). Disabling such cookies may cause some functions to be unavailable;
- Functional cookies: Used to remember your preferences (e.g., default shipping address, language settings) to improve usability;
- Analytical cookies: Used to count website traffic and user browsing paths, helping us optimize services (e.g., adjusting the display position of popular products).
You can disable cookies through browser settings (e.g., “Settings – Privacy and Security – Site Settings – Cookies” in Chrome). However, disabling cookies may affect the normal use of some website functions.
8. Third-Party Services
Our website may use the following domestic third-party services, which have independent privacy policies. We recommend you read their policies to understand the rules for information processing:
- Payment services: WeChat Pay, Alipay, UnionPay Payment, etc., used to process order payments. Their privacy policies can be found on the corresponding platforms;
- Analytics tools: Baidu Analytics, Tencent Analytics, etc., used to analyze website access data. Data collected by such tools is desensitized;
- Cloud services: Alibaba Cloud, Tencent Cloud, etc., used for website data storage and server deployment. Their privacy policies can be found on the service providers’ official websites.
9. Cross-Border Data Transfer
Our business mainly targets domestic users, and the collected personal information is stored on domestic servers. In principle, cross-border data transfer is not involved. If information needs to be transferred overseas due to business requirements (e.g., cooperation with overseas partners), we will strictly comply with laws and regulations such as the Data Security Law of the People’s Republic of China and the Personal Information Protection Law of the People’s Republic of China, obtain your consent in advance, and take measures such as encrypted transmission and signing data processing agreements to ensure information security.
10. Policy Updates
We reserve the right to revise this Privacy Policy based on changes in laws and regulations, business adjustments, or user feedback. If there are major changes to the Policy (e.g., expansion of information collection scope, adjustment of use purposes), we will notify you through website announcements, pop-up prompts, or emails; for non-major changes, the revised Policy will be directly published on the website and take effect on the date of publication.
We recommend you visit this page regularly to check the latest content of the Privacy Policy. Your continued use of our services after the Policy is revised indicates your agreement to the revised terms.
11. Contact Us
If you have questions about this Privacy Policy, need to exercise your rights regarding personal information, or have complaints about information processing, please contact us through the following channels:
- Company Name: Ningjin Muyang Plastic Technology Co., Ltd.
- Email Address: support@mytrd.cn (Preferred contact method; we will respond within 7 business days)
- Contact Phone: +86 16622811020 (Working Hours: Monday to Friday, 8:30-17:30 Beijing Time)
- Company Address: No. 369 Tianbao West Street, Ningjin County, Xingtai City, Hebei Province, China
We will carefully handle your feedback and protect your legitimate rights and interests.